Privacy Notice

This notice explains how Customer Support Buddy ("we", "us") handles personal data when you use our website and service. Customer Support Buddy is the data controller for the personal data described here.

Data we collect and why

• Account details (name, email, business name, website, login credentials) — to create and run your account. Basis: contract.
• Chat messages and support tickets (names, emails and messages sent through the chat widget or ticket form) — to answer questions and provide support. Basis: contract and legitimate interests.
• Business information you enter (FAQs, products, policies) — to power the AI assistant. Basis: contract.
• Usage and device data (IP address, browser, pages visited) — for security, fraud prevention and improving the service. Basis: legitimate interests.
• Emails you send us — to respond to you. Basis: legitimate interests.

Payment details are collected and handled by Paddle, not by us.

Who we share data with

• Service providers that host our app, database and AI processing;
• Paddle, our Merchant of Record, for sales, subscriptions, payments, tax and invoicing;
• Professional advisers such as lawyers and accountants;
• Authorities where required by law.

Some providers may process data outside your country, including outside the UK/EEA. Where that happens we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

How long we keep data

We keep account data while your account is active and chats and tickets for as long as needed to provide the service. When data is no longer needed it is deleted or anonymised, unless the law requires us to keep it.

Your rights

Depending on where you live, you may have the right to access, correct, delete, restrict or object to the use of your data, to data portability, and to withdraw consent. You can also complain to your local data protection authority. Email trymyaibusiness@gmail.com to make a request; we respond within one month.

Security

We use appropriate technical and organisational measures, including encryption in transit and access controls.

Cookies

We only use essential browser storage needed to keep you signed in and remember your chats and tickets. We don't use advertising cookies. You can clear this storage in your browser settings.